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IT Support Engineer
Location:
Auckland
Description:
Elive is a fast-growing, multi-award-winning company that is disrupting the IT Managed Services space in New Zealand and beyond! We are an End-to-End IT company, specialising in Managed Services, Professional Services, Security, Cloud Infrastructure, IaaS, SaaS, Servers & Storage, Networking, and almost anything under the IT umbrella. We align our services with what our customers want/need, providing guidance and ensuring that technology is used to improve the business requirements of each organisation. For our customers, this ensures that the business benefits from the technology services we implement, and that their staff are using technology effectively in their work. Overview of the Role Reporting to the IT Service Manager, an IT Support Engineer will be responsible for monitoring and maintaining the computer systems, networks, and software systems for our clients. You will be the first person Elive's clients will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults, and solving technical problems, either over the phone, via screen-share, or face-to-face. Main Responsibilities First point of contact providing level 1-2 support, diagnosing, identifying, and resolving or escalating customer queries. Track through to resolution, & follow-up with clients to ensure their IT systems are fully functional within agreed time limits after troubleshooting. Ensure proper documentation is completed and the ticket-logging system is accurately maintained for all incidents and service requests logged. Prepare accurate and timely reports and if possible, analyse and diagnose common trends and underlying problems Assisting in the Technical design, planning, implementation, performance tuning, support maintenance, and recovery procedures for all mission-critical systems. Installing, configuring, testing, and maintaining operating systems, application software, and system management tools. While this is primarily an office-based role, there will be occasional onsite & callouts to assist with resolution or a client project. You will also need to attend training courses to ensure you are keeping your skills up to date. Core Competencies 2 years of hands-on experience working with computers, networks, Microsoft Active Directory, and Microsoft 365. Experience in Managed Services would be advantageous Strong analytical and problem-solving skills A team-player; this is an important characteristic of the Elive team A high degree of customer empathy and a natural ability to build relationships and rapport Well-versed in current technological trends and familiar with a variety of technology concepts Excellent interpersonal skills include strong communication, active listening, a customer-focused attitude, and telephony skills. Ability to manage multiple tasks and quickly adjust to changes Ability to identify knowledge gaps and escalate immediately Why Join Elive? Elive is a driven and rewarding place to work and your voice will be an important part of this team's success. Ambitious challenges in an exciting emerging IT Managed Services team, with a well-funded growing business Supportive team with p lenty of t eam building and fun social events! Your learning and development is a priority, we will work with you to develop your career We are a growing team of diverse individuals, who share information and tasks proactively, everyone plays a critical part in making us successful. Our values, mission, and the genuinely amazing people who make up the team at Elive are what make Elive such a great place to work. If you are passionate about technology and delivering exceptional customer service, we would love to hear from you. Reach out to us today to join the team!
Company:
Assess HR
Posted:
November 15 on ApplicantPRO
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